MEI YASFI, S.; PARDEDE, R. . Influence E-Service Quality Towards Customer Retention and Word of Mouth (WOM) Mediated By Customer Satisfaction. Jurnal Indonesia Sosial Sains, [S. l.], v. 4, n. 11, p. 1168–1180, 2023. DOI: 10.59141/jiss.v4i11.927. Disponível em: https://www.jiss.publikasiindonesia.id.solusipublish.com/index.php/jiss/article/view/927. Acesso em: 26 dec. 2025.